CoursesDisciplinary & Grievance Investigations Dealing with Kidnap and Hostage Situations Handling Conflict and Aggression Management Development Programmes Drugs Awareness in the Workplace Customer Service & Communication Programmes The Professional Enforcement Officer Programme Defusing Model & Traumatic Debrief |
Recognised by -The Institute of Criminal Justice Studies, The University of Portsmouth. Endorsed by -Institute of Leadership & Management Retail Security Officers CourseThe TFS approach seeks not only to provide robust safety strategies but accelerates the exchange professional knowledge to provide practical ways to manage out high-risk and potentially fatal incidents away from your business with a clear recognition and application of what to do when de-escalation tactics fail (as inevitably they do when mental health and substance abuse are aggravating factors). Within the commercial sector especially the disruption of serious & organised criminal gangs is a concurrent thread throughout as are the legal drivers and topical case law that if not interpreted correctly at source can cause significant reputational harm, especially the landmark Josephine Mitchell & Others v United Co-operatives Limited [2012] EWCA Civ 348 ruling that places the burden of employee safety measures, that are commensurate with the identified risks, solely upon the employer. The industry leading 2-day programme for newly appointed security staff and an ideal refresher for experienced personnel that engages with a number of important disciplines including –
Delivered by experienced professionals utilising a number of dynamic learning methods this programme provides a significant return on investment by equipping staff to deal with operational security issues in a confident, upbeat and legal manner.
Client feedback – “I found the course very useful, especially the personal safety techniques, PI techniques and legal side as well as the risk discussion.” Morrisons Retail Security Operative
“Well structured. Excellent content. Well managed and very good instruction given throughout. Simply the best training I’ve received.” Waitrose Security Officer National Occupational Standards B5 09 01 Retail Security Officer Courses - Contact us for a free consultation. |