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TFS - Customer Testimonials

East Herts Council logo

“Simply excellent, Dave took us through exactly what we needed to be reminded of, I am sure through his work and life experience he could gage the level of training by our experience and pitched it perfectly to what was required.” (CSAS refresher)

Jon Hart, Monitoring & Inspection Officer, Operations, East Herts District Council

Morrisons supermarket logo

“The team found the course (Investigative Interviewing) very worthwhile and engaging, Alan is a credit to TFS and made the full team feel at ease and valued.”

Melanie Hunter-Steele, Senior Technical Manager - Compliance & Store Audit, Wm Morrison Supermarkets Limited

Royal Borough of Greenwich logo

“We were very pleased to work with Training For Success (TFS) in regard to developing a community safety enforcement foundation programme bespoke to the needs of our officers. The first cohort attended and were extremely grateful for the training received which was both quality and of a high standard. We are also pleased of the work with TFS on a range of other recruitment and development requirements.”

 Sean McDermid, Assistant Director, Royal Borough of Greenwich

Coventry Building Society logo

"Let’s start with fantastic! TFS continues to deliver excellent results through our internal training regime, whether it’s our first line managers and assistant managers’ right through to our executive team. I think what is valued most is the no nonsense, real world and practical approach to training that our people can relate to. It’s this style that keeps the audience engaged and consistently providing positive feedback. Coventry Building Society have been working with TFS for several years now (and more to come) and we very much consider our relationship with TFS to be a partnership, growing and adapting together through the years, as our risks often do. Its working together combined with TFS’s experience driven approach that makes it so successful."

Lee Sweeney, CBS, Security Manager

River Island Logo

"I have just completed a 2 day investigate interviewing training course for River Island. I found the course absolutely fantastic, one of the best training courses I have attended.  I have learnt so much and looking forward to putting my training into practice. Well done to Chris who delivered the training to us all, he was very friendly, informative and engaging. I would highly recommend this course to other candidates. Many Thanks."

Sarah May-Brown, Regional HR Business Partner, River Island

River Island Logo

“Just wanted to say again how much I enjoyed your training day yesterday, it was absolutely brilliant having trainers of your calibre and it was by far the best session I’ve attended in nearly 15 years in retail loss prevention!”

John Gilligan, Retail Risk Manager, River Island

UWE logo

“I just wanted to add how refreshing it was doing your training course. It was really good not having the usual power point presentation, and actually chatting about the material and putting it all into practice! I can vouch for everyone who did the course as they all said how good it was.”

Robert Tucker, Accommodation Manager, UWE.


Get Living London logo

“Following our second round of Mediation and Conflict Management training last week, I wanted to share the amazing feedback that the team had for Ian Kirke and Robert McHarg.  The team loved everything about the training and are now confident and ready to face any difficult situation that comes their way. They couldn't speak more highly of the trainers and the content of the sessions. If anyone is looking for providers of first class Mediation and Conflict Management Training (and much more), get in contact with these guys today!”

 Richard Hird, Learning & Development Manager, Get Living London

Waterstones logo

"A brilliant couple of days with TFS delivering a workplace violence event for managers and LP colleagues. The business will benefit greatly from employing simple counter measures to reduce loss and keep staff safe. A clear pathway for dealing with & excluding persistent offenders and the proportionate application of physical intervention. Thanks TFS!"

Marco Alongi, UK Loss Prevention Manager, Waterstones

University of Greenwich logo

“TFS now provides 80% of the RA training engaging with personal safety, mediation and dealing with mental health related issues. I can honestly say that TFS have greatly supported the University to create a positive culture of safety and security awareness. The RA’s have become our ‘eyes and ears’ and are able to confidently deal with a variety of issues that, in the past, would have meant the call out of a full member of staff. Before we partnered with TFS there was local non-professional training provided but on reflection this did not fully meet the inherent risks, nor did it properly address corporate responsibility in terms of legal compliance. Not only are we much better prepared in terms of operational pedigree but our resilience is reviewed annually with a legacy to be proud of. In terms of an ROI the budget for TFS is money well spent."

Bill Franciscy, Head of Accommodation Services, The University of Greenwich

KUSCO logo

Community Safety Accreditation Scheme (CSAS)

“We are very proud of our Security Team at Kingston University and we take a proactive approach in creating a safe and secure learning environment for our staff, students and visitors. The CSAS training delivered by TFS was outstanding and the fruits of their labour are not only appreciated by the team, but the local community and students returning late at night to their dorms.”

Nigel Q Bell, Security and Interim Residence Services Manager – KUSCO, BA Arabic (Hons), MSc Security and Risk Management


Jacks Wills logo

Crisis Management

"The business had created a robust contingency plan albeit the operational approach required an agile and imaginative delivery platform to bring the process to life for all stakeholders across Jack Wills, from the executive to frontline managers and colleagues both within stores and the supply-chain.

TFS impressed with their knowledge base and ability to theme resilience issues across the business by synthesising the requirements of retail, a vibrant workforce and the decision-making protocols used by the emergency services. I believe that Jack Wills is now far more resilient to contemporary risks and is better equipped to return to ‘business as usual’ should a future adverse event occur.

I would congratulate the TFS team on a first-class solution that I would highly recommend to other organisations."

Gary Tattersall, Head of Asset Protection & Risk Management


Waitrose logo

“We have worked in partnership with TFS to develop a bespoke Physical Intervention Programme, providing our Business Protection and contract Crime Support Investigator teams with important knowledge to help them work together and keep themselves and our partners safe”.

Gary Huggan
Business Protection Operations Manager,
Waitrose Business Protection Department
Waitrose, John Lewis Partnership


TFL logo

"TFS were chosen on the strength of their knowledge and experience of delivering CSAS programmes. Coupled with their ability to deliver a tailored solution to our high standards made them the natural choice for us. Having worked with the team over a number of years, I am pleased to say that it was the right decision."

Satty Ral, Training Manager
Bus Enforcement Training | Enforcement and On-Street Operations | Transport for London


Sally Beauty logo

“As an experienced investigator working within an ever changing company, time considered for investigations has always proven to be limited. The TFS investigation and interview techniques offer a structured process that is easy to follow, quick to prepare and gets the results required whilst demonstrating a clear understanding of investigations in business and knowledge of employment law. I also liked the approach to the training, particularly with the role-play exercises, it makes it go beyond just theory.”

Leyton, Morgan Head of Business Protection at Sally Salon Services

Jack Wills logo

“As an experienced LP professional I believe that that the TFS approach to interviewing is like a breath of fresh air. The process driven methodology provides a practical framework that can be used to match all investigatory outcomes from low level disciplinary & grievance procedures to complex criminal investigations. An invaluable tool providing a significant ROI for investigators, especially those with limited experience, I highly recommend the programme.”

Gary Tattersall, Group Risk Manager, Jack Wills

Coxwell Hall logo

"The procurement of minimal restraint training within dementia care in order to meet the rigours of external auditing will always be a challenging proposition. In TFS we have found a provider who delivers the necessary competency levels whilst understanding fully the unique environment that our staff work in.

TFS are highly recommended."

Diana O'Hare, Operations Director

TJ Morris Logo

"TFS are a key training partner and have supported the up-skilling of the Loss Prevention function across the UK business. They are highly recommended."

James Sweetin, Head of Loss Prevention

The Logic Group logo

"The Training For Success online intelligence portal is an ingenious method of providing security awareness training to staff, which can help reduce card fraud and aid a merchant in achieving this aspect of their PCI DSS compliance."

Robin Adams
Director of Security, Fraud and Risk Management

Wilkinson logo

‘‘The training received has been highly commended by our security team and managers and is making a significant impact on our loss prevention strategy’’

Mick Phipps, Head of Loss Prevention,Wilkinson

Portman Building Society logo

"We have worked with TFS to create and then deliver some very specialised training for our executives and senior managers. The results were extremely successful and generated some excellent feedback from those involved."

David A Taylor Dip.IISec, MSyI, MISecM, MABI
Security & Safety Manager

Sainsbury's logo

"The course has successfully been received by delegates and I look forward to a long and fruitful relationship"

David Hatmil, Retail Security Training and Development Manager, Sainsbury's plc

Waitrose logo

The delivery of the Personal Safety programme by TFS remains a key part of the Waitrose Duty Manager training programme.”

Ross Avery, Head of Retail Coordination

G4S logo

"They are professional, they are good and they are quality"

John Wilson, Operations Training Manager, Securicor Cash Services

Tesco logo

"The feedback from the candidates has been excellent. The training provided will be rolled out across our business in both the UK and abroad"

John Purnell, Group Loss Prevention & Security Director, Tesco plc

BT logo

"Training For Success demonstrated their professionalism over 3 days and I considered the events a success"

Tony Glynn, Head of Company Systems Integration, BT Cellnet

Whitbread Beer Co logo

"The key drivers are the immense levels of preparation and effort put into role play? I would have no hesitation recommending your programme of quality training"

Tim Milbank, Account Manager, Whitbread Beer Company

The University of Greenwich logo

"Attendees reported that the Training For Success courses were not only the most useful part of the entire induction process, but also among the most enjoyable"

Jonathon Chandler, Accommodation Services Manager, The University of Greenwich

North Somerset Council logo

"Brilliant training day - staff have acted on your advice and changed already"

Laura Keech, North Somerset Council

Thames Valley Magistrates Courts Service logo

"Evaluations several months after the event show staff are able to use the learning in the work environment and their personal lives"

Elvira Mateo, Head of Human Resources, Thames Valley Magistrates Courts Service

Bank Machine logo

"Training For Success have shown great skill and agility working with us to provide a bespoke training programme that has supported our plans. We look forward to
continuing this partnership in the future"

Iris McQuillan - Graham
CIT Security Manager

Hounslow Council logo

"The team at Training For Success have consistently achieved exceptional service delivery and have provided significant return on investment"

Sue Armitt
Chief Executive's Directorate, Hounslow Council

IBA logo

"The work Training For Success have done for our ongoing management development provision has been outstanding"

Laurie Hatcher
Chair, International Bureau of Aviation

Metric Office Furniture logo

“Training For Success have consistently delivered high quality safety programmes that have been the cornerstone of our H&S policy over the last decade.”

Jason Hart, Managing Director

This is a sample list of our testimonials - please contact us if you would like to see more or to understand what we could do for you in providing tailored solutions for your business.