"I would just like to let you know that the training course I attended 'Developing Positive Customer Relations' was very interesting. The trainer was excellent, who managed to keep the whole group involved and stimulated. The content of the course was very beneficial, both personally to ourselves and in our work role and behaviour. It is evident that the course content was carefully discussed and thought about before it was carried out. I myself was very impressed and would like to commend Rob for constructing this training session. Well Done!!"

Sahdia Raja - Customer Services Manager, Hounslow Council

"Having just attended the above Training Course, I feel I must give you my view of the training offered. What a refreshing change to go on a course that did not steer you through the Trainers own & rigid good practice guidelines. The Trainer endorsed that we, the staff, had developed good practice skills but gave us suggestions to consider on how we could improve those skills. It was also refreshing that the feelings of the staff and not only the customer should be considered in the two - way exchange of communication. The course itself was run in a friendly, humorous and non judgemental way. I thoroughly enjoyed the day and thank you for introducing a "new" approach to this training subject."

Catherine Wild - Mosaic Fashions Customer Services Manager, London