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Express interviewing – what others have to say:

"TFS is providing Hertfordshire with a bespoke "out-of-custody" interview package to enable us to train all our uniformed response and neighbourhood officers. This training is providing officers with skills in recognising when out-of-custody interviews should be staged, how to stage such an interview, interviewing both cooperative and non-cooperative suspects, and dealing confidently with legal representatives; all in all professionalising and adding a consistency to out-of-custody interviewing in Herts.”

Shane O'Neill, Detective Chief Inspector, Hertfordshire Constabulary

“As an experienced LP professional I believe that that the TFS approach to interviewing is like a breath of fresh air. The process driven methodology provides a practical framework that can be used to match all investigatory outcomes from low level disciplinary & grievance procedures to complex criminal investigations. An invaluable tool providing a significant ROI for investigators, especially those with limited experience, I highly recommend the programme.”

Gary Tattersall, Group Risk Manager, Jack Wills

“As an experienced investigator working within an ever changing company, time considered for investigations has always proven to be limited. The TFS investigation and interview techniques offer a structured process that is easy to follow, quick to prepare and gets the results required whilst demonstrating a clear understanding of investigations in business and knowledge of employment law. I also liked the approach to the training, particularly with the role-play exercises, it makes it go beyond just theory.”

Leyton Morgan, Head of Business Protection at Sally Salon Services

"Just to say I have just taken part in a 2-day Investigative Interviewing course run by Ian Kirke. I have to say this was easily the best training I have had for the last 3 years. All University Accommodation Teams would feel the benefit from their staff undertaking this training. I would also like to say Ian's handling of the 2 days was perfect. He ensured that everyone regardless of level got just the right amount of training and I would rate him the best trainer I have worked with in the last 3 years. Thank you."

Andy Gulliver, University of the West of England

 

 Some of the best bits:

 The GAIN method of working M.Q, Wilko

 How to manage different personalities presented: Liar, truth, silence, mixture, etc. Tested repeatedly via Employment Tribunals G.D, Space.UK

 Knowing that failure to obtain an admission is not the end of the line S.D, JD Sports

 Confidence in doing the right thing practically and legally O.C, Sainsbury’s Supermarkets

 Applying a consistent model to unique situations A.H, Waitrose

Flow chart system OC, TSS

 Fantastic structured way / process to investigate TP, Tesco

 5 WH, flowchart of events MB, Selco