Mediation

The TFS approach has been successfully implemented within a number of diverse sectors especially where team leaders and mangers are expected to tackle disruptive behaviour including, for example, dis-agreements, noise, anti-social behaviour to alcohol and drug related issues.

Who is the workshop aimed at?

• Team leaders
• Senior management professionals

What will I be doing on the workshop?

• Engaging in lively, case study driven, activities relevant to the workplace.
• Learning and practising mediation techniques between individuals and groups.
• Appreciating the legal perceptive and workplace policy.
• Acknowledging how to check the reliability of claims and reaching a decision.

Objectives

By the end of the workshop you will be able to:

• Manage expectations
• Deal with the associated stress and anxiety
• Successfully negotiate by recognising and dealing with differing egos
• Develop listening skills
• Identify and apply an effective model of conflict resolution
• Identify the fundamentals of restorative justice

What will I be doing as a result of the training?

• Coaching, engaging and leading colleagues in the workplace to create a more productive working environment
• Facilitating a culture of proactive arbitration with a view to reducing the more formal and time consuming processes
• Identifying efficient interventions that can be delivered effectively within the workplace