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The TFS approach has been successfully implemented within a number of diverse sectors especially where team leaders and mangers are expected to tackle disruptive behaviour including, for example, dis-agreements, noise, anti-social behaviour to alcohol and drug related issues.

Who is the workshop aimed at?

  • Team leaders
  • Senior management professionals

What will I be doing on the workshop?

  • Engaging in lively, case study driven, activities relevant to the workplace.
  • Learning and practising mediation techniques between individuals and groups.
  • Appreciating the legal perceptive and workplace policy.
  • Acknowledging how to check the reliability of claims and reaching a decision.


By the end of the workshop you will be able to:

  • Manage expectations
  • Deal with the associated stress and anxiety
  • Successfully negotiate by recognising and dealing with differing egos
  • Develop listening skills
  • Identify and apply an effective model of conflict resolution
  • Identify the fundamentals of restorative justice

What will I be doing as a result of the training?

  • Coaching, engaging and leading colleagues in the workplace to create a more productive working environment
  • Facilitating a culture of proactive arbitration with a view to reducing the more formal and time consuming processes
  • Identifying efficient interventions that can be delivered effectively within the workplace