News Archive

Endorsed by the Institute of Leadership & Management

  • Investigative Interviewing - Equipping personnel managers and senior/middle operational managers to successfully investigate, tackle and resolve acts of internal dishonesty.
  • Personal Safety Training for Managers - A 'no hands on' posture to the successful resolution of threatening situations, embracing the exclusion of persistent, troublesome offenders and coaching of staff.
  • Minimising Risk - Maximising Performance

Both programmes incorporate a number of business benefits including time efficient remedies, the reduction of risk & lost business revenue and lessening the likelihood of costly employment tribunals.

Laurie Hatcher congratulated the TFS team for satisfying the exacting review necessary for such a prestigious endorsement.

"The ILM endorsement process is very comprehensive and examines key aspects of service delivery and quality provision, including the management structure, training objectives and evaluation procedures. The award represents another endorsement of the quality of the TFS brand".

The programmes have consistently provided exceptional returns on investment across a broad client spectrum including retail, public service, security, health care, the judiciary, transport and the leisure industry.

Retail violence on the increase

Usdaw, the trade union for shop workers, said its members were working in an 'increasingly hostile and dangerous environment.' John Hannett, Usdaw general secretary, said: 'The scale of the problem is astonishing and with over 10 per cent of the UK's workforce being employed in retail, this issue affects a significant number of people.'

John Haywood, Director of Guild of Security UK Ltd said, 'We are not the least bit surprised at these findings as workplace violence increases year after year. Some employers like Tesco, Sainsbury's, Matalan etc are doing the responsible thing and using outside training providers such as TFS to train their staff in conflict management and therefore reduce the overall risk to their staff but others, in particular the security companies that very often are employed in these stores to protect the workforce from violence related incidents do nothing.

For the full article please read the following article.

Department for Constitutional Affairs - Court Security Officer Training

TFS is proud to announce that following the successful award of the contract for provision under the auspices of the Courts Act 2003 the training of staff has commenced at the Royal Courts of Justice in London.

Ian Kirke, Programme Director, commented, "This training programme represents a vital contribution to the skill base required for the staff who serve within the high profile Courts of England. Due to the present climate the course content and style of delivery has been designed to equip staff with pragmatic approaches to the security of key locations within the capital. The award of the contract represents another endorsement of the quality of the TFS brand".

New Courses

The following courses are now available:

  • Developing Positive Customer Relations
  • Train The Trainer
  • Grievance Resolution in the Workplace

IFSEC Conference 2004, Tuesday 11th May 2004

Focus on Retail Security - Keynote Speech at the NEC, Birmingham

'Violence is up' was the chilling and consistent message that met the publication of a number of key security reviews, including the British Retail Crime survey, during 2003. TFS Limited, a leader in high quality work-based personal safety programmes, in partnership with a number of high street retailers tackle the problems faced in today's often-volatile high street environment. They discuss the issues, demystify the options and offer pragmatic solutions.

More information available from the BSIA website.

SITO National Training Awards 2003

In this years SITO 'Award for Outstanding Practice by a Training Provider' grand final, the judges commended TFS and in doing so remarked, "Very professionally executed training and developmental schemes".

SITO National Training Awards 2003 - Award for Outstanding Practice by a Training Provider

TFS is pleased to announce that they have been selected as a grand finalist in this year's award.

In reaching this stage the panel of Judges sought evidence of commitment to providing quality training solutions and how the provision strengthened training within the security industry. Key standards included partnership initiatives, product development, service delivery and business benefits.

John Saunders, OBE, Chief Executive of the Security Industry Authority will present the Award for the overall winner at the SITO National Training Conference at The Quadrangle Conference & Exhibition Centre, Kassam Stadium, Oxford on Tuesday 4th November 2003.

For further information please visit

Shopkeeper's Bill For Crime Is 1.7 Billion

The 2003 British Retail Consortium Crime Survey makes disturbing reading. Physical violence against staff, Robberies and customer and internal theft are just some of the key issues under scrutiny. To read more visit

SITO welcomes on board TFS

SITO (Security Industry Training Organisation), the world leader in developing accrediated qualifications, training programmes and training materials for the security industry and TFS, the leading UK provider of work-based safety and development programmes are pleased to announce a dynamic partnership. Read more.

TFS goes Global

TFS is pleased to announce the dynamic launch of our associate partner PACE Consultants of South Africa. Through the News page we will keep you updated on latest developments in this exciting arena.

What the Press said following a day with the TFS team

Trade Magazine "The Licensee" recently spent a day with TFS. Read more....

One in two stores faces violent attack

Almost half of all independent retailers have been a victim of violent crime, two out of three attacks have occurred in the last 12 months and yet conviction rates have slumped, according to a national survey from trade magazine Independent Retail News. Read more...

Daylight Robbery

Theft is a perennial problem for UK retailers, of course, but how many security managers have thought about how offenders' perspectives might help in framing their security strategies? TFS have developed their courses through research with offenders giving them a unique insight into offenders behaviours. Read more ... (Security Management Today).

Meet the Team at IFSEC 2003
19-22 May 2003 at the NEC, Birmingham

As well as being the launch pad for world-class companies to showcase their new innovative products and services, IFSEC also offers brand new feature areas, FREE educational seminars, advice centres and a chance for everyone with an interest in security to keep up-to-date.

The Directors of TFS will be available to discuss training solutions along with the team from SITO.

For further information please visit

Investigative Interviewing - Grand finalist in the 2002 Security Excellence Awards

TFS is pleased to announce that "Investigative Interviewing" is a grand finalist in the in the National 2002 Security Excellence Awards (Best Training Initiative) - supported by Security Management Today magazine to be held in London on Tuesday 12th November 2002.

Investigative Interviewing is nominated for the 2002 Security Excellence Awards

Sainsbury's Supermarkets have nominated the programme for the National 2002 Security Excellence Awards (Best Training Initiative) - supported by Security Management Today magazine. Visit SMT

BRC launches 9th Annual Retail Crime Survey

The problem of retail crime "remains very large and very real" according to the British Retail Consortium's latest survey. Download summary (pdf)