TFS - Customer Testimonials

TFL logo

Crisis Management

"The business had created a robust contingency plan albeit the operational approach required an agile and imaginative delivery platform to bring the process to life for all stakeholders across Jack Wills, from the executive to frontline managers and colleagues both within stores and the supply-chain.

TFS impressed with their knowledge base and ability to theme resilience issues across the business by synthesising the requirements of retail, a vibrant workforce and the decision-making protocols used by the emergency services. I believe that Jack Wills is now far more resilient to contemporary risks and is better equipped to return to ‘business as usual’ should a future adverse event occur.

I would congratulate the TFS team on a first-class solution that I would highly recommend to other organisations."

Gary Tattersall, Head of Asset Protection & Risk Management

 

TFL logo

“We have worked in partnership with TFS to develop a bespoke Physical Intervention Programme, providing our Business Protection and contract Crime Support Investigator teams with important knowledge to help them work together and keep themselves and our partners safe”.

Gary Huggan
Business Protection Operations Manager,
Waitrose Business Protection Department
Waitrose, John Lewis Partnership

 

TFL logo

 

"TFS were chosen on the strength of their knowledge and experience of delivering CSAS programmes. Coupled with their ability to deliver a tailored solution to our high standards made them the natural choice for us. Having worked with the team over a number of years, I am pleased to say that it was the right decision."

Satty Ral, Training Manager
Bus Enforcement Training | Enforcement and On-Street Operations | Transport for London

 

Sally Beauty logo

 

“As an experienced investigator working within an ever changing company, time considered for investigations has always proven to be limited. The TFS investigation and interview techniques offer a structured process that is easy to follow, quick to prepare and gets the results required whilst demonstrating a clear understanding of investigations in business and knowledge of employment law. I also liked the approach to the training, particularly with the role-play exercises, it makes it go beyond just theory.”

Leyton, Morgan Head of Business Protection at Sally Salon Services

 

Jack Wills logo

 

“As an experienced LP professional I believe that that the TFS approach to interviewing is like a breath of fresh air. The process driven methodology provides a practical framework that can be used to match all investigatory outcomes from low level disciplinary & grievance procedures to complex criminal investigations. An invaluable tool providing a significant ROI for investigators, especially those with limited experience, I highly recommend the programme.”

Gary Tattersall, Group Risk Manager, Jack Wills

 

Coxwell Hall logo

 

"The procurement of minimal restraint training within dementia care in order to meet the rigours of external auditing will always be a challenging proposition. In TFS we have found a provider who delivers the necessary competency levels whilst understanding fully the unique environment that our staff work in.

TFS are highly recommended."

Diana O'Hare, Operations Director

TJ Morris Logo

"TFS are a key training partner and have supported the up-skilling of the Loss Prevention function across the UK business. They are highly recommended."

James Sweetin, Head of Loss Prevention

The Logic Group logo

"The Training For Success online intelligence portal is an ingenious method of providing security awareness training to staff, which can help reduce card fraud and aid a merchant in achieving this aspect of their PCI DSS compliance."

Robin Adams
Director of Security, Fraud and Risk Management

Wilkinson logo

‘‘The training received has been highly commended by our security team and managers and is making a significant impact on our loss prevention strategy’’

Mick Phipps, Head of Loss Prevention,Wilkinson


PBS logo

"We have worked with TFS to create and then deliver some very specialised training for our executives and senior managers. The results were extremely successful and generated some excellent feedback from those involved."

David A Taylor Dip.IISec, MSyI, MISecM, MABI
Security & Safety Manager


"The course has successfully been received by delegates and I look forward to a long and fruitful relationship"

David Hatmil, Retail Security Training and Development Manager, Sainsbury's plc


The delivery of the Personal Safety programme by TFS remains a key part of the Waitrose Duty Manager training programme.”

Ross Avery, Head of Retail Coordination


"They are professional, they are good and they are quality"

John Wilson, Operations Training Manager, Securicor Cash Services


"The feedback from the candidates has been excellent. The training provided will be rolled out across our business in both the UK and abroad"

John Purnell, Group Loss Prevention & Security Director, Tesco plc


"Training For Success demonstrated their professionalism over 3 days and I considered the events a success"

Tony Glynn, Head of Company Systems Integration, BT Cellnet


"The key drivers are the immense levels of preparation and effort put into role play? I would have no hesitation recommending your programme of quality training"

Tim Milbank, Account Manager, Whitbread Beer Company


"Attendees reported that the Training For Success courses were not only the most useful part of the entire induction process, but also among the most enjoyable"

Jonathon Chandler, Accommodation Services Manager, The University of Greenwich


"Brilliant training day - staff have acted on your advice and changed already"

Laura Keech, North Somerset Council


"Evaluations several months after the event show staff are able to use the learning in the work environment and their personal lives"

Elvira Mateo, Head of Human Resources, Thames Valley Magistrates Courts Service


PBS logo

"Training For Success have shown great skill and agility working with us to provide a bespoke training programme that has supported our plans. We look forward to
continuing this partnership in the future"

Iris McQuillan - Graham
CIT Security Manager


Hounslow logo

"The team at Training For Success have consistently achieved exceptional service delivery and have provided significant return on investment"

Sue Armitt
Chief Executive's Directorate, Hounslow Council


IBA logo

"The work Training For Success have done for our ongoing management development provision has been outstanding"

Laurie Hatcher
Chair, International Bureau of Aviation


Metric logo

“Training For Success have consistently delivered high quality safety programmes that have been the cornerstone of our H&S policy over the last decade.”

Jason Hart, Managing Director


 

This is a sample list of our testimonials - please contact us if you would like to see more or to understand what we could do for you in providing tailored solutions for your business.