Interviewing (Two days)

Internal investigations are a fact of business life. Be it from stock loss via shrinkage, missing company assets or a staff dishonesty or disciplinary issue the ethical collection and review of information is essential.

For many organisations this key aspect is often shrouded in mystery and can fill the investigator with fear and trepidation.

Confusion can exist over what questions can be asked? How far can the investigator probe? What are the differences between civil and potential criminal investigations?

These blockages and more are skilfully addressed on the 2-day programme which engages with all of the key aspects from dealing with witnesses, note taking, planning, dealing with representatives, forming relevant questions, conducting an interview and decision making.

Accredited by the Institute of Criminal Justice Studies at The University of Portsmouth the programme has an enviable track record within a number of arenas including, for example, Central & Local Government, Retail, The Finance Sector, IT and Security.

By incorporating client specific case studies each programme can be tailored to meet key business threats. Return on investment can be measured in terms of enhanced profitability, time efficiency and enhanced confidence and practical application.

Fully compliant with The Home Office Police & Criminal Evidence Act 1984 (PACE) codes of practice, ACAS codes of practise, The Employment Act 2008 & British Standard 102000 (Code of practice for the provision of investigative services).

Meets National Occupational Standards B5 09 03

"TFS is providing Hertfordshire with a bespoke "out-of-custody" interview package to enable us to train all our uniformed response and neighbourhood officers. This training is providing officers with skills in recognising when out-of-custody interviews should be staged, how to stage such an interview, interviewing both cooperative and non-cooperative suspects, and dealing confidently with legal representatives; all in all professionalising and adding a consistency to out-of-custody interviewing in Herts.”

Shane O'Neill, Detective Chief Inspector, Hertfordshire Constabulary

“As an experienced LP professional I believe that that the TFS approach to interviewing is like a breath of fresh air. The process driven methodology provides a practical framework that can be used to match all investigatory outcomes from low level disciplinary & grievance procedures to complex criminal investigations. An invaluable tool providing a significant ROI for investigators, especially those with limited experience, I highly recommend the programme.”

Gary Tattersall, Group Risk Manager, Jack Wills

“As an experienced investigator working within an ever changing company, time considered for investigations has always proven to be limited. The TFS investigation and interview techniques offer a structured process that is easy to follow, quick to prepare and gets the results required whilst demonstrating a clear understanding of investigations in business and knowledge of employment law. I also liked the approach to the training, particularly with the role-play exercises, it makes it go beyond just theory.”

Leyton, Morgan Head of Business Protection at Sally Salon Services

Click here to view a typical programme structure.

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Investigative Interviewing Courses - Contact us for a free consultation.